Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Wegot'em takes pride in our quality, reliability, and our fast responses.
Q: How do I place an order?
A: Simply browse our store, add your favourite items to your cart, and proceed to checkout. We accept secure online payments and your order will be confirmed via email.
Q: Can I change or cancel my order after placing it?
A: If you need to make a change or cancel, please contact us as soon as possible. We process orders quickly, so changes may not always be possible once fulfilment has begun.
Q: Where do you ship from?
A: We ship from Ontario, Canada.
Q: Do you ship internationally?
A: Yes! We ship across Canada, to the United States, the United Kingdom, and more. Shipping times and rates vary by destination.
Q: How long does shipping take?
A: Estimated delivery times:
- Ontario to Ontario: 1–5 business days
- Ontario to rest of Canada: 3–7 business days
- Ontario to USA: 5–10 business days
- Ontario to UK: 6–10 business days
Express options are available at checkout for faster delivery.
Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. Use it to follow your package every step of the way.
Q: Will I have to pay customs or import duties?
A: International orders (USA, UK, etc.) may be subject to customs duties and taxes upon arrival. These charges are the responsibility of the buyer and are determined by your local customs office.
Q: What is your return policy?
A: We want you to love what you ordered. If there is an issue with your item, please contact us within a reasonable timeframe of receiving your order and we will work to make it right and check out our return policy.
Q: What if my item arrives damaged or incorrect?
A: We sincerely apologize if this happens. Please contact us right away with a photo of the item and your order number, and we will resolve it promptly.
Q: How long do refunds take to process?
A: Once a return is approved, refunds are typically processed within 5–10 business days back to your original payment method.
Q: What types of products do you carry?
A: We carry a wide range of products including Jewelry, Clothing, Shoes, Health & Beauty, Gadgets, and Electronics & Accessories. If you want it, we got it!
Q: Are your products high quality?
A: Absolutely. We are committed to offering high-quality products at fair prices. We carefully select the items we carry to make sure you're happy with every purchase.
Q: How can I get my local business featured on your website?
A: We love supporting small businesses! Head to our Local Businesses & Partners page, fill out the submission form, and our team will review and get back to you shortly
Q: What is your affiliate partner program?
A: We partner with brands we personally use and trust. When customers shop through our affiliate links, we may earn a small commission at no extra cost to them. Interested in partnering? Contact us!
Q: How can I get in touch with you?
A: You can reach us through the Contact page on our website. We aim to respond to all inquiries as quickly as possible.
Q: Where can I leave a review?
A: We'd love to hear from you! You can leave a review using the Google review link on our website or scan the QR code below. Your feedback means a lot to us.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.